Maintenance Management

Table of Contents

1. Maintenance Ticket Submission (Web)
2. Maintenance Ticket Submission (Mobile)
3. Settings & Permissions
4. Request Management Dashboard
5. Tags & Filtering
6. Ticket Communication & Comments
7. Notifications
8. Work Orders
   
   

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1. Maintenance Ticket Submission (Web)

Maintenance requests can now be submitted directly from the web platform through a new submission experience that mirrors the mobile workflow.

What's New

• New web-based maintenance ticket submission form
• Consistent experience between web and mobile
• Ability to include additional users in maintenance notifications
• Improved request details and organization

2. Maintenance Ticket Submission (Mobile)

Subject & Detailed Request Fields

The request form has been updated to better separate:

• Subject (brief summary)
• Detailed Request (full description of the issue)

This helps maintenance teams quickly understand and prioritize requests.

Priority Levels

Users can now assign a priority to every maintenance request:

• Low
• Medium
• High

Priority can be updated at any time after submission.

Room Selection Enhancements

When room-based maintenance settings are enabled:

• Users can select specific rooms

Additional Notification Recipients

Users can add another staff member to receive updates about a maintenance request.

3. Settings & Permissions

Several new configuration options have been added to provide greater control over maintenance workflows.

Notification Settings

Administrators can configure maintenance notification preferences to determine who receives updates throughout the lifecycle of a ticket.

Centre & Room Settings

Administrators can control:

• Available maintenance locations
• Room-based maintenance tracking

4. Request Management Dashboard

A brand-new Maintenance Dashboard gives maintenance staff a centralized place to manage requests.

Dashboard Features

• View all maintenance requests
• Filter and search tickets
• Assign tickets to maintenance staff
• Update ticket status
• Prioritize work
• Track open and completed requests
• Manage requests from both web and mobile
  
  

5. Tags & Filtering

Maintenance requests now support Tags.

Examples

• Air Conditioning
• Plumbing
• Electrical
• Playground
• Security

How It Works

Tags function similarly to tags used on Child Profiles:

• Search existing tags
• Create new tags
• Apply multiple tags to a ticket

Dashboard Filtering

Maintenance staff can filter requests by tag to quickly locate related issues and identify recurring maintenance trends.

6. Ticket Communication & Comments

Communication between center staff and maintenance teams has been significantly improved.

Threaded Comments

After a ticket is submitted, users can participate in an ongoing conversation directly within the request. All comments remain attached to the ticket, creating a complete maintenance history.

7. Notifications

Automated notifications keep everyone informed throughout the maintenance process.

Notifications on Submission

Users receive updates when a new maintenance request is created.

Notifications on Status Changes

Notifications are sent when ticket status changes, such as:

• Open
• In Progress
• Completed

Notifications on Comments

Users are alerted when new comments are added to a maintenance ticket.

Additional Recipients

Any users added during ticket creation will also receive applicable maintenance notifications.

8. Work Orders

Maintenance requests can now be converted into printable work orders.