Refunds for both offline and online charges are handled in a child’s billing section in the charges tab
Issuing a Refund
- Navigate to the Charges tab in the Programs and Billing section of a child’s profile
- Locate the charge you wish to refund from the list of charges at the bottom of the screen and click the Refund button
- Enter the amount you would like to refund from the charge and click submit. You can also click the checkbox to send an email notification to the user about the refund.
Transactions older than 90 days that were paid online cannot be refunded online, only marked as refunded offline.
